Welcome to StellarSupplyCart! (hereinafter referred to as “we” or “the Website”). We are committed to providing you with a great shopping experience. When using the Website, you may encounter some problems. The following are the terms and conditions regarding Frequently Asked Questions (hereinafter referred to as the “Terms”) to help you solve the problems you may encounter.
- Problem Solving
Order Issues: If you encounter problems during the order process, including but not limited to unconfirmed orders, payment failures, or incorrect order information, please contact our customer service team immediately. We will assist you in resolving the problem as soon as possible.
Product Issues: If the product you received is defective, damaged, or does not match your order, please contact us by email or phone within 7 days of receiving the product. Please provide relevant photos and order information so that we can handle it.
- Customer Service
Service Hours: Our customer service team provides service Monday to Friday, working hours are 9:00 am to 6:00 pm (Eastern Time). During business hours, you can contact us in the following ways:
Email: stephaniemonteon@stellarsupplycart.com
Phone:
5205692548
- FAQ
How do I track my order?
Once the order is confirmed, we will send the tracking number via email. You can enter the tracking number on the Order Tracking page to check the order status.
How do I request a return?
Please submit a return request via email within 30 days of receiving the item. The product must be in its original condition and returned in accordance with our return policy. Please refer to the Return Policy page for detailed return procedures.
Can I change or cancel my order?
If your order has not been processed, we can assist you in changing or canceling your order. Please contact our customer service team as soon as possible to make a request.
- Technical Support
Website Issues: If you encounter technical problems when using this website, such as slow page loading or broken links, please contact our technical support team. We will do our best to resolve website problems and ensure that you have a smooth user experience.
Account Issues: If you are unable to log in to your account or encounter account-related issues, please use our password reset function or contact customer service directly for help.
- User Feedback
Feedback Submission: We welcome your feedback on website functionality, product quality, and services. Your opinions are important to us and help us continuously improve and optimize our services. Please submit your comments and suggestions through the Feedback Form.
- Modifications to Terms
We reserve the right to modify these Terms at any time. The modified Terms will be posted on this website and will be effective immediately. Please check back regularly to get the latest Terms information.
Thank you for visiting StellarSupplyCart. We are committed to solving your problems and providing excellent customer service, and look forward to providing you with the best shopping experience.