Welcome to StellarSupplyCart! (hereinafter referred to as “we” or “the Website”). In order to ensure that your shopping experience is smooth and pleasant, we have established the following refund terms (hereinafter referred to as “Terms”). Please read these Terms carefully before purchasing to understand our refund policy and process.
- Refund Policy
Scope: Our refund policy applies to all items purchased through StellarSupplyCart. Please make sure to check the product details before purchasing to ensure that it meets your needs.
Refund Application Time: If you are not satisfied with the product you purchased, you can apply for a refund within 30 days of receiving the product. The product to be refunded must be in its original condition, including unused, unopened, with all tags and packaging attached.
- Refund Application Process
Application Steps: To apply for a refund, please follow the steps below:
Contact Customer Service: Contact our customer service team by email or phone to explain the refund request and provide the order number and product information.
Return Confirmation: Our customer service team will review your request and provide a return authorization and detailed return address.
Return Shipping: Please ship the product to be returned to the return address we provide. The cost of return shipping is usually borne by the customer, except for returns due to defective or incorrect shipment.
- Refund Processing
Processing Time: Once we receive the returned item and confirm that it is eligible for a refund, we will process the refund within 5-7 business days. Refunds will be refunded to the original payment method.
Refund Method: Refunds will be refunded to the original payment method you used to pay for your order, that is, the credit card, debit card or other payment method you used to pay for your order. If the original payment method is not available, we will provide an alternative refund method.
- Return Costs
Costs: Unless the return is due to defective or incorrect shipment, the cost of return shipping is usually borne by the customer. Please refer to the Shipping Terms page for specific costs.
- Refund Ineligibility
The following situations are not eligible for refunds:
Used goods: Goods cannot be returned after use or have been opened.
Special orders: Custom or special order goods are generally not accepted for refund.
Exceeding the refund application period: Refund requests after 30 days will not be processed.
- Changes to Terms
We reserve the right to modify these refund terms at any time. The changed terms will be posted on this website and will be effective immediately. Please check back regularly for the latest refund terms information.
Thank you for visiting StellarSupplyCart. We are committed to providing quality products and services and look forward to providing you with an excellent shopping experience.