Welcome to StellarSupplyCart! (hereinafter referred to as “we” or “this website”). The following are our shipping terms (hereinafter referred to as “Terms”), which are intended to explain to you our policies regarding order processing, delivery and related fees. Please read these Terms carefully before purchasing to ensure that your shopping experience is smooth and pleasant.
- Order processing time
Processing time: We usually process your order within 1-2 business days after receiving your order. Order processing time does not include weekends and holidays.
Confirmation email: After the order is confirmed, you will receive a confirmation email with order details and estimated shipping time.
- Shipping method
Shipping service: We provide a variety of shipping methods, including standard shipping, expedited shipping and express services. Specific shipping options and fees will be displayed at checkout.
Shipping companies: We work with major shipping companies, including USPS, FedEx and UPS, to ensure that your package is delivered safely and on time.
- Shipping costs
Calculation method: Shipping costs are calculated based on the weight, volume and destination of the order. You can view the details of the shipping costs at checkout.
- Shipping Time
Standard Shipping: Usually takes 3-7 business days, depending on the destination and shipping company.
Expedited Shipping: Usually takes 1-3 business days, depending on the shipping company and destination.
International Shipping: International orders may take longer to ship, usually 7-21 business days, depending on the destination country and customs processing time.
- Order Tracking
Tracking Information: Once the order is shipped, we will send the tracking number via email. You can enter the tracking number on the Order Tracking page to check the order status.
Update Notification: Updates on the shipping status will be notified to you via email or SMS, ensuring that you are always informed of the latest information about your package.
- Delivery Issues
Undelivered Orders: If your package has not been delivered after the estimated delivery date, please first check your tracking information. If the problem is not resolved, please contact our customer service team immediately and we will assist you.
Damaged or Lost: If your package is damaged or lost during shipping, please contact us within 7 days of receiving the package and provide relevant photos and order information. We will process your request as soon as possible.
- Address Changes
Address Changes: If you need to change your shipping address, please notify us as soon as possible before your order is processed. Address changes may not take effect after your order is processed.
- Returns and Exchanges
Return Shipping: If you need to return a product, please refer to our Return Policy page for detailed return procedures and related fees.
Return Costs: Return shipping costs are usually borne by the customer, unless the return is due to our error.
- Terms Changes
We reserve the right to modify these shipping terms at any time. The modified terms will be posted on this website and will take effect immediately. Please check back regularly for the latest shipping terms information.
Thank you for visiting StellarSupplyCart. We are committed to providing efficient and safe shipping services and look forward to providing you with the best shopping experience.